Refund Policy

📋 Eligible Services for Refund (Within 24 Hours)

You can cancel any of the following services within 24 hours of the order:

• Any Shared Hosting plan
• Shared Remote Desktop Servers (RDPs)
• Windows VPS
• Private RDP services

Note: 15% amount will be deducted as a setup fee from the refund amount.

❌ This policy is NOT applicable for Domains and Linux VPS.

🚫 Non-Refundable Services

We cannot offer any refunds for the following services (once paid, we are stuck with it):

• Domain Registrations
• VPS (Virtual Private Servers)
• Dedicated Servers
• Linux VPS
• Reseller Hosting
• Master Reseller Hosting
• Alpha Reseller Hosting
• SSL Certificates
• Add-ons and Setup Fees

📝 How to Get a Refund

To get a refund, you will need to:

1. Open a support ticket at https://www.zillehosting.com/clients/
2. Provide a valid reason for cancellation of the service
3. Wait for our team to review your request

In a short time, you will get your refund amount with a 15% deduction (setup fee).

❌ You Will NOT Get a Refund for These Reasons

ZilleHosting will not issue refunds for the following types of reasons:

• "I ordered by mistake, so please refund me."
• "I don't know how to use the service like hosting, cPanel, or RDP, etc."
• "I don't need it now."
• "I have ordered the wrong product." (Tip: You can contact us on live chat for an upgrade or change the product plan. We can do it for you.)
• "I am not using this service."
• "Download or upload speed is not good." (Note: Download and upload speed depend on many factors like the limit of the source website or app.)

⚠️ No Refund for TOS Violation

You will get NO refund if you violate any of our Terms of Service. This includes but is not limited to:

• Hosting illegal content (adult, hacking, phishing, malware, scam sites)
• Spamming or bulk email sending
• Abusing server resources
• Abusive behavior with support staff